Privacy Policy

This privacy policy describes how Kembara Mesra Travel & Tours Sdn Bhd collects, uses, and protects your personal information when you use our online platform or services. Protecting your privacy is important to us, and we are committed to being transparent about our data practices and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.

Information We Collect

When you interact with our site or use our services, we may collect various types of information. This can include information you directly provide to us, such as your name, contact details (like address), passport details, payment information, and other necessary details required for booking family holiday packages, customized itineraries, flights, hotels, visas, travel insurance, or arranging ground transport and group tours. We also collect information related to your travel preferences, special requests, and details about family members traveling with you.

We may also collect information automatically when you visit our site. This includes information about your device and usage, such as your IP address, browser type, operating system, referring URLs, and information about how you navigate and use our site. This data helps us improve our service and understand user behaviour.

How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our travel services. This includes:

Processing and managing your bookings and travel arrangements.
Creating customized travel itineraries based on your preferences.
Facilitating flight and hotel bookings.
Assisting with visa applications and travel insurance arrangements.
Arranging ground transportation and organizing group tours.
Communicating with you about your bookings, updates, and services.
Responding to your inquiries and providing customer support.
Recommending child-friendly attractions or other relevant travel options.
Processing payments for services.
Improving our website, services, and user experience.
Sending you marketing communications about our services or special offers, where you have consented or where permitted by law (you can opt-out at any time).
Complying with legal obligations and resolving disputes.

Sharing Your Information

We share your personal information with third parties only as necessary to provide our services and operate our business. This may include:

Travel partners, such as airlines, hotels, ground transport providers, and tour operators, to fulfill your bookings and travel arrangements.
Visa application centers, insurance providers, or other service providers required for your specific travel needs.
Payment processors to complete transactions.
Regulatory authorities, law enforcement, or government bodies when required by law or to protect our rights.
Service providers who help us with our business operations, such as IT support, marketing services, or analytics, under strict confidentiality agreements.

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable laws (including GDPR), you may have certain rights regarding your personal information. These may include the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal information under certain conditions.
Object to or request restriction of processing of your personal information.
Request data portability.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the physical address provided below.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your browsing experience, analyse site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with our legal obligations.

Third-Party Links

Our site may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, you may contact us by mail at:

Kembara Mesra Travel & Tours Sdn Bhd
Suite 10-05, Level 10, Menara Hap Seng,
3 Jalan P. Ramlee,
Kuala Lumpur, Federal Territory of Kuala Lumpur,
50250, Malaysia.